Terms & Conditions

By visiting or shopping at this site, you accept the following terms and conditions. Please read them carefully.

Copyright

All content on this site, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site or its content suppliers and is protected by U.S. and international copyright laws. The compilations of all content on this site are the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner, or its software suppliers, and is protected by U.S. and international laws.

Disclaimer of Warranties and Limitations of Liabilities

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE. EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITES OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DOES NOT ALLOW IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SO DO ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Custom-made items like embroidery, DTF prints, and 3D prints are not eligible for returns, but I do offer fixes when the shop makes a mistake.

🧵 Embroidery

Custom embroidery items are non‑returnable due to personalization.
If there is a mistake caused by the shop (wrong thread color, wrong name, wrong placement), a replacement or correction will be provided at no extra cost.
Customer errors (misspelled names, wrong size submitted, etc.) are not eligible for refunds, and remakes will be charged a fee.

🎨 DTF Prints & Custom Apparel

DTF prints and custom apparel are final sale.
If the print is defective (peeling, misaligned, incorrect design), you will remake the item once the customer provides photos of the issue.
No returns accepted for sizing issues or design changes after approval.

🧩 3D Prints

3D printed items are custom-built and cannot be returned.
If the print arrives broken, warped, or structurally incorrect, you will reprint the item.
Minor cosmetic variations are normal and not considered defects.

📦 General Policy

All custom orders are final sale.
Issues must be reported within 3 days of delivery with photos.
Corrections are offered only when the error is on the shop’s side.
No refunds for buyer’s remorse or design changes after production begins.

Custom Order Turnaround Times

All custom items are made to order. Production begins after design approval and payment is received. Below are the standard turnaround times for each service:

Embroidery orders — 5–10 business days depending on stitch count, thread changes, and garment quantity.
DTF prints & custom apparel — 3–7 business days for printing and pressing. Larger bulk orders may require additional time.
3D printed items — 5–14 business days depending on print size, complexity, and finishing requirements.

Rush Orders

Rush production may be available for an additional fee. Availability depends on current workload and material stock.

Delays

Turnaround times may be extended during high‑volume seasons, material shortages, or custom design revisions. We will notify customers if any delay occurs.

Shipping Time

Shipping is separate from production time. Most orders ship within 2–5 business days after completion.

Digitizing Fee for Embroidery Services

To ensure every embroidery project stitches cleanly and accurately, all new artwork requires a digitized embroidery file. Digitizing converts your logo, text, or graphic into a stitch‑ready format that our machines can read. This setup step is essential for achieving professional results.

Digitizing Fee Details

One‑time digitizing fee applies to all new designs
Fee varies based on design size, stitch count, and complexity
Custom artwork such as logos, names, and graphics must be digitized before production
Reorders using the same design file will not incur another digitizing fee

Why Digitizing Is Required

Digitizing ensures:

Clean lines and sharp details
Proper stitch density
Accurate color mapping
Smooth production with fewer thread breaks

This fee covers the time and expertise required to map every stitch and prepare your design for embroidery.

DTF Print Policy for Custom Orders

We produce our DTF prints using high‑quality film, vibrant inks, and professional curing processes to ensure long‑lasting results. Because each print is made specifically for your order, all DTF purchases are final sale.

DTF Print Fee & Artwork Requirements

Custom artwork setup must be provided in high‑resolution PNG, SVG, or PDF
Print‑ready files must be sized correctly before submission
Any design changes after approval may require an additional fee
Low‑quality or blurry artwork may result in reduced print clarity

No Returns on Custom Prints

DTF prints are custom‑produced and cannot be returned or refunded. Please double‑check:

Artwork size
Colors
Spelling
Placement before approving your final design.

Replacement Policy

We will replace prints only if:

The print arrives damaged
The design is incorrect due to our error.
The film has defects that affect usability

Customers must report issues within 3 days of delivery with clear photos.

Pressing Disclaimer

DTF prints must be applied using proper heat press settings. We are not responsible for:

Under‑pressing or over‑pressing
Incorrect temperature or pressure
Household iron application failures

To resolve a complaint regarding the Services or to receive further information about using the Services, please contact us at comppkg2000@gmail.com.